Covered

Shift cover, handled

A cook calls out.
You’re still covered.

When someone can’t make their shift, Covered texts everyone who can work it. The first to say yes takes it, and your schedule fixes itself — no more calling ten people one at a time.

This month’s board

filling live
An open shift — someone called out, nobody’s filled it yetA shift that’s covered

The schedule only ever breaks one way. People get sick, cars break down, a kid spikes a fever — and filling the hole always lands on the one manager already running the floor.

Nobody planned to be short tonight. Covered is the part that quietly handles it, so a call-out at four o’clock stops being your problem.

01 — The blast

One text,
out to the floor

Add your team once. When someone drops, tap the open shift and Covered messages everyone who’s free that day and can actually do the job.

Not the whole roster, not the people already working, not the ones on holiday. Only the people who could genuinely say yes.

Tonight · Fri

One text, out to the floor

covered

Sam called out for the 5:00 line shift. First to reply YES takes it.

sent to 6 people who are free tonight

Dana— yes, I’ve got it

0:06

Marco — I can come in?

already filled

Tonight’s line

Back to a full board

  • Grill

    Alex

    set
  • Sauté

    Priya

    set
  • Line · 5:00

    Dana

    covered
  • Expo

    Ben

    set
  • Dish

    Kayla

    set

02 — First yes wins

Whoever replies
first, takes it

The shift is theirs the second they say yes. Everyone else is told it’s already covered, so nobody double-books and nobody shows up to a shift that was handed to someone else.

No group-chat guilt trip, no chasing, no “did anyone see my message?”

03 — The record

Watch your nights
get quiet

Every call-out, how fast it filled, and who keeps stepping up — by person, by role, by week.

  • Nothing is assigned without a real person saying yes first.
  • Only ever asks people who are free that day and can do the role.
  • You see who keeps saving your night — so you know who to lean on.

Avg time to fill

0 min

Covered this month

0 / 13

Every call-out this month and how long it took to fill. Almost none of them needed a single phone call.

It only ever texts your own team

Covered messages the people you put on your roster, and nobody else. Every worker opts in, one word stops the texts for good, and their number is never shared or sold. It never texts a customer, ever.

How we handle your team’s numbers
A manager on a bright restaurant floor, phone in hand, sending one message to the team.

How it works

Six steps, from
the call-out to covered

You set it up once. From then on the only thing you do is glance at your phone and see it's handled.

  1. 01

    Add your team once

    Names, phone numbers, roles, and who can do what. Ten minutes, and you never do it again.

  2. 02

    Someone calls out

    You tap the empty shift, or the worker texts that they can't make it. Either way, the clock starts.

  3. 03

    One message goes out

    Only to the people who are free that day and can actually do that job. Not the whole team, not the wrong people.

  4. 04

    The first yes takes it

    The shift is theirs the second they reply. Everyone else is told it's already covered, so nobody double-books.

  5. 05

    The schedule fixes itself

    The roster, the floor plan, and the hours that go to payroll all update to match who actually worked.

  6. 06

    You see what happened

    Who covered, how fast it filled, and who keeps saving your night — so you know who to lean on next time.

Before you talk to us

Work out what a
call-out costs you

Three numbers you already know, and every assumption behind the answer is yours to change. We don’t hide the result behind a form.

From the people running the floor

The night nobody
showed up short

Owners and managers who used to run the phone tree themselves, every week.

A line cook called out at 4:15. By 4:21 someone had said yes and I hadn't touched my phone. I used to lose an hour to that, every week.

Dana Cho

General Manager, The Fable Room

Friday nights used to start with me texting ten people one at a time. Now one message goes out and I just watch the yes come back.

Marco Bianchi

Owner, Osteria Nord

My staff actually like it. Whoever wants the extra hours grabs them first — it's not me quietly calling my favourite every time.

Priya Menon

Floor Manager, Cardinal & Crow

We stopped running the kitchen a person short. That alone stopped the comped tables and the one-star reviews about slow food.

Tom Beaulieu

Owner, Beaulieu Brasserie

Two cafes, one roster. When someone drops at the Main Street shop, someone from Commercial Drive can pick it up. I couldn't do that by phone.

Sarah Nguyen

Operator, Two Birds Coffee

In a care home you can't run short — ever. Covered fills the gap before the shift even starts, and I have a record of who covered.

Grace Okafor

Care Manager, Elmwood Residence

The best part is nobody gets a call at 11pm anymore. The text goes to people who are actually free, and it stops the second it's filled.

Devin Wright

Bar Manager, The Halyard

My openers used to walk in not knowing they were down a server. Now the gap is filled overnight and the board's full before they clock in.

Renée Fortin

General Manager, Café Mistral

No app, no training. I told the crew 'you'll get a text, reply yes if you want it.' That was the entire rollout.

Sam Delgado

Owner, Delgado's Cantina

I can finally see who keeps saving my nights. Turns out it's the same three people, and now they get first shot at the hours.

Hannah Wong

Assistant Manager, Pine & Pearl

We're a small pub with a thin roster. One no-show used to wreck a Saturday. Now it's a text and a shrug.

Liam O'Rourke

Publican, The Wren

It never texts our guests, only our staff, and everyone opted in. That was the first question my team asked and the answer settled it.

Aisha Rahman

Operations Lead, Saffron Group

I costed out what a short shift was actually doing to us. It was a lot more than what Covered costs. That was the whole decision.

Greg Halvorsen

Owner, Northside Diner

Six minutes. That's our average time to fill a call-out now. It used to be however long it took me to give up and work the station myself.

Camille Roy

General Manager, Bistro Lumière

Your crew already knows how to text

No app to download, no login to forget. A worker gets a text, replies yes, and they’re on. That’s the whole thing they have to learn.

See how it works

Stop running
the phone tree.

Fifteen minutes to add your team, and the next time someone calls out you just watch it fill.